Our 2 year guarantee
Every Art Fever blind is covered for two years against manufacturing defects, free of charge.
We are so confident in the quality, design and durability of our roller blinds that every one comes with a free 2-year extended guarantee. Choose your perfect blind with complete peace of mind.
Our guarantee is simple, with just a few obvious conditions and exclusions.
What is covered
- Manufacturing defects in the roller mechanism, components, brackets and control chains.
- Manufacturing defects in the blind fabric or material itself.
What is not covered
- Accident or accidental damage.
- Alteration or modification of the product.
- Exposure to the elements, such as extreme moisture, direct water contact (unless specified as waterproof) or severe weather.
- Misuse or forced operation.
- Not following our measuring, installation, cleaning or maintenance instructions.
- Blinds fitted in a non-domestic or commercial setting, unless agreed before purchase.
- Normal wear and tear.
How to make a claim
We've made claiming as hassle-free as possible. If you notice a manufacturing issue within your 2-year guarantee period, just follow these steps:
- Get in touchEmail us at info@artfever.uk or use our contact form.
- Tell us the detailsInclude your order number, which blind has the issue and a short description of the fault.
- Send photosAttach a couple of clear photos or a short video showing the fault, so we can resolve it quickly.
We will either repair or replace the product. Occasionally we may need the blind returned to us for inspection before a replacement is sent. Once verified, our team will complete your repair or replacement as quickly as possible.
This guarantee is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Art Fever be liable or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee.
This guarantee is an extra benefit and does not affect your statutory rights as a consumer under the laws in force.
Need to make a claim?
Get in touch with your order number and a photo, and we will sort it.
